Host Utilities:  

  • Knowledge Partners:
Supported By
Organizing Partner

Organizing Partner


The workshop will include Plenaries and Presentations. Invited international utilities and Knowledge Partners will present on select topics. Case studies and project experiences will be discussed in the sessions. Presentations and discussions will be around below mentioned themes.

  • What Distribution Systems and Processes can be Digitalized and Automated?
  • What are the Roadmaps Available?
  • What are the Benefits and Challenges?
  • Robotic Process Automation (RPA) – Priority Functions for RPA
  • Roadmap to ‘FULL PAPER-LESS” Operations
  • Capacity Building and Reskilling for Digitalization
  • Release of White Paper on “Customer Centricity” by USAID
  • Regulatory Challenges for Digitalization and Remote Operations
  • Changes in Regulations for “PAPER-LESS” Operations
  • Impact of the Proposed Electricity Act Amendments on DISCOMs
  • Managing and Influencing Customer Perceptions and Preferences
  • Standards of Customer Services by Digital DISCOMs
  • DISCOM Privatization Roadmap
  • How to get States on Board
  • How to motivate Employee Unions
  • Other Models to Improve Efficiency and Accountability of DISCOMs
  • Business Continuity and Resiliency Plan
  • Work Place “Re-Entry” Strategies
  • Employee Wellness Plans
  • Collaboration Platforms
  • Impact of COVID-19 on Operational Cost
  • Cyber Security Measures
  • Vision and Action Plan to Attract and Retain Top Talent in DISCOMs
  • Gender Equality in DISCOMs
  • Business Model – CAPEX/OPEX
  • Integration of Smart Meters with Distribution Automation and SCADA Systems
  • Standard Bidding Documents and Model Contract
  • Benefits in the use of smart meter with rooftop solar and edge of the grid solutions
  • Prepaid or Post-paid or Mix of Both
  • New Businesses from Unlocking Physical and Digital Assets
  • Ancillary Market Opportunities from the Real Time Market
  • New Business Models for EV and Storage